3950 Bristol Hwy
Johnson City, TN
(423) 542-2391
Get Directions
1064 E Stone Drive
Kingsport, TN 37660
(423) 630-7665
Get Directions

Customer Reviews

A Word From Our Wonderful Customers

Isaacs Pools and Spas takes pride in providing superior customer service in all we do, whether we’re providing pool service, replacing or repairing equipment, or helping you in our store. We value our customers and appreciate hearing from you. Please take a few minutes to read through our customer reviews to see what some of our clients have had to say about their experience with us.

“I could never say enough good things about Isaac‘s Pool and spa from the quality of work to customer service.! They installed my pool 14 years ago and I haven’t been anywhere else for a single thing. They feel like family!” – Heather Carrier

“We have had our pool for over 25 years. We have been with Issacs Pool for about 20 years. They have always been the best we have ever used. The whole crew is top of the line. Tracy is amazing. She has solved several of our issues over the phone. Which saved a charge for a service call. They can’t be beat for service, customer support and knowledge.” – Charles Carter

“I had a leak detection test performed on my pool and Paul did an excellent job both detecting the leak, repairing the leak, and answering all of my questions. I highly recommend Issacs Pools & Spas.” – Larry W.

“Employees are friendly and very knowledgeable. The store is always well lit and inviting. Always willing to answer questions and provide tips about pool maintenance. Wide selection of chemicals and equipment.” – Gary H.

“After researching the area of where to buy my hot tub, Isaac’s Pools & Spas won hands down! Since my purchase 1 year ago, they have proven to be #1 in Customer Service! They are extremely knowledgeable and always helpful. I highly recommend Isaac’s Pools & Spas for the best product and customer service.” – Denise H.

“I know, this is a review for ‘new’ customers. That is exactly what I feel like. You see, I feel like a new customer because we hadn’t opened our pool for the last 6 years. Very impressed with the showroom. Super grateful for the wonderful staff. Loaded us up with what we needed and they were very informative. (May I add that Tracy & Heather have great patience with me and explain things to the letter…often twice. Lol)😔☺ (I second, guess myself, a lot!) I am a very OLD & now NEW satisfied customer over a two-decade span…& if I live, long enough, it will be 3 or 4. or 5…etc…!!!” – Renita B.

“We are so pleased to do business here. Everyone has been so helpful and we enjoy the visits; like hanging out with old friends. Thank you all for always taking care of us and answering all my annoying questions about the science behind things. You guys ROCK!!!” – Samantha D.

“Great job on the pool liner. The crew was very Professional under the direction of Marty. Kudos to Nathan and Kyle for their expert workmanship. Could not be happier. Thanks for a great job 👍” – Michael L.

“I have been a customer of Isaacs pools for over 18 years. They designed and built our pool when our sons were just little fellows! I remember watching Bill Isaacs, Sr on a bobcat perfectly dig the pool shape, and admiring how talented he was. Ms. Kathy and Ms. Traci were always so kind, professional, and knowledgeable. The entire staff there is amazing! We have enjoyed endless hours of pool seasons over the years thanks to the wonderful service they provide. They have always treated us so well and feel more like family! If you are thinking about installing a pool or spa, or in need of service, Isaacs is undoubtedly the best!” – Tina R.

“I am a new customer of Issacs Pool. I am impressed with all aspects of this business. Rusty and Brandon were outstanding in opening my pool. Heather in retail was outstanding in doing my water analysis and explaining and gathering my needed Chemicals and producing a weekly maintenance schedule for my pool. Tracy in service has also been outstanding in scheduling my service and responsive to my service questions. Just a great experience at Isaacs Pool. Friendly people, awesome store, professional employees. I am impressed.” – Ron L.

“My family has done business with Isaacs Pools since 1983. Obviously, we love the work they do and the service they provide. This year was exceptional though. My husband passed away in March, he had always done the “big stuff” with the pool. I had to have the pool liner replaced this year. Had major water issues after taking the old liner out. Kevin in the installation went above and beyond. He actually called me checking the status of the water trying to get his crew up for the install. He and Marty then came up and rigged a quite impressive pump system to keep water out long enough to get the liner in. The install crew was amazing. I have home cameras and watched them work from my work. Totally impressed with efficiency and care!! The Guys were super nice and took the time to explain things to me. Even though it was a 2-month process Kevin was so reassuring that it really wasn’t that bad of a deal. I would never consider using anyone else. And Heather was awesome explaining the chemicals and of course, there aren’t enough words for Tracy. When I see her when I walk in the store, I get such a sense of peace. She’s like an old friend with a beautiful smile.❤️❤️⭐️⭐️⭐️⭐️🌟” – Celeste D.

“First-time pool owner here! I wasn’t sure where to start and after doing some research decided to head on to Isaacs Pools & Spas. Immediately upon entering I was greeted with a smile. Once it was my turn to be assisted Heather was sure to explain everything to me! I really appreciated her taking the time to not only walk me through what to do but offering up “pro tips” along the way and even writing down on each item I purchased when and how to use it! I live in another county but work in Johnson City. Based on my first impression I have zero desire to go to any other pool store. Here’s to the start of a long-time customer! Per my homework….I’ll see you again this week. Thanks for all the knowledge and help getting us ready for our first pool season!!” – Trista S.

“Heather, Pam, and Tracie are tops. They went above and beyond to get a pump for our pool. They are knowledgeable, helpful, and very accommodating. We have been customers of Isaacs Pools since 1987. Tracie is very prompt in getting service scheduled when the need arises. Heather and Pam test the water and give very clear instructions on what to do. I cannot recommend these three ladies enough. Don’t know what I would do without them.” – Joe A.

“Isaacs pools has great service and knowledge of each product. Marty and Jonathan’s install crew came out and installed a new pool liner and hot tub. The install was very professional. They stayed in touch each day with updates. Very impressed. Thanks for a great experience.” – Jeaster E.