Pool Repair Services

Pool Inspections

A swimming pool is a great investment for your home. There is a sense of confidence in the quality of the pool if you hired the contractor, selected the materials and design, and were actively involved throughout the project. But what if you are purchasing a home with an existing pool? How would you know if it is working as intended? Are there any repairs needed? Isaacs Pools offers residential pool inspection services to put your mind at ease.

We perform a visual and operational inspection of the pool and equipment. After our inspection is completed, we provide a report with repair recommendations and referrals to capable companies.

We do not make any repairs nor do we perform any pressure testing of plumbing lines as part of an inspection. If there is a reason to suspect underground lines are leaking, we will make the recommendation to perform any necessary pressure testing.

An average inspection and the reporting process can take several days. We are certified pool and spa operators and are very thorough with each and every inspection.

For more information or to schedule your pool inspection, contact us today.

Pool Equipment Repair & Replacement

Isaacs Pools also specializes in pool repair. Should an issue arise with any of your pool and spa equipment, please don’t hesitate to contact us to set up an appointment. The only thing worse than an equipment or maintenance issue is one that isn’t taken care of in a timely manner.

Contact us today to speak with one of our pool care specialists to learn what maintenance program would work best for you and your pool or to speak with one of our service repair technicians.

Schedule Your Inspection or Repair!

Phone

This field is for validation purposes and should be left unchanged.

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State ZIP Code

Is zip Code Valid?

Sorry, this zip code is not in our service area.

Great news! Your Zip Code is in our service area.

Phone(Required)

Email(Required)

Service Request(Required)

Pool Repair

Spa Repair Work

Replacement Parts

Something Else

Need repairs? This is the form to use to book a time with our friendly service technicians.

Did you purchase your spa or pool from Isaacs Pools & Spas?(Required)

What model/brand of equipment are you requesting service on?(Required)

For Pool Repair work, please choose one:(Required)

For Spa Repair work, please choose one:(Required)

How old is the spa that needs service?(Required)

Describe the issue you're having with your pool or spa.(Required)

What type of Pool do you have?(Required)

What type of service is needed?(Required)

Do we need to change the sand in sand filter?

This is best done at pool opening prior to running water through the filter. We recommend the sand be changed once every three years.

Notes for service technician

Contact Preference(Required)

Total Price

Price: $0.00

Credit Card

Please read through the terms and conditions carefully.

Terms & Conditions

I agree to the terms & conditions below.

Other Terms & Conditions
- Service Call: a request to have a service technician come to your location for purposes of diagnosing or repairing an issue relating to your pool.
- Missed Service Calls: It is the responsibility of the Customer to ensure that the pool is in appropriate condition for service. If the Customer fails to meet the requirements for service, the service technician will only perform those tasks he or she is able to perform, and the Customer will be billed for the actual time spent travelling to and from the service call. Requirements Include, but are not limited to, the following:
1. There is a proper water level in the pool.
2. There is serviceable power to pool equipment,
3. Any animals are appropriately contained.
4. The pool equipment is readily accessible.
5. Any other issue, condition, or situation that would make a service call difficult or dangerous to the service technician.
- Warranty: All manufactured goods carry a manufacturer’s limited warranty, which may or may not apply to labor for the replacement of parts covered by the manufacturer’s warranty. The Company will warranty labor for ninety (90) days. Any labor required beyond ninety (90) days will be charged at the Company’s standard rates. The Company is also not responsible for the costs associated with adding water or chemicals back to a pool that must be drained to perform warrantable service

Billing & Payments
- It is the Customer’s responsibility to keep the credit card up to date with the Company. In the event a card is declined, Company will text or call the phone number on file to request updated card information. If the Company does not hear back within 5 days, the payment will be considered late and assessed as a $25.00 non-payment charge.
- By signing this agreement, Customer agrees to receive all invoices electronically at the email address listed at the top of this agreement. All invoices are deemed to be received once they are sent by the Company. If the Customer should require a paper copy, a $5.00 administrative fee will be assessed on the bill.

Warranty:
Each hot tub brand has its own specific manufacturer warranty. Please take the time to review the manufacturer’s warranty located either in the product brochure or in the owner’s manual. Isaacs Pools and Spas, LLC will honor the manufacturer’s warranty provided said Customer has complied in full with the terms of payment and other conditions of this agreement.

Company will advise if the spa is still under warranty. If the hot tub is out of warranty, standard service rates will apply.

Warranty Labor Costs:
The warranty only covers labor for the time for making the repair. It DOES NOT cover the travel to and from the hot tub location. A trip charge will be charged for each warranty call within the hot tub’s warranty period. The Company waives the trip charge on most spa for the first 90 days after the new hot tub is delivered. Please refer to the spa purchase agreement under the warranty section. If you have questions. If hot tub location is outside of the company’s service area of the Tri Cities, TN (see isaacspools.net/contact/areas-served/), an additional travel fee may apply per hour of travel time.

Disclaimers:
The Company is not responsible for the performance or lack of performance for chemicals it does not sell. Furthermore, the Customer acknowledges and agrees that the Company is not responsible for damages caused by improper use of chemicals or chemicals not purchased from the Company. The Customer should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals and sunlight. Due to these factors, the Company recommends various annual services (e.g., annual inspection of equipment, filter cleaning, etc.) in addition to normal maintenance. The Customer is responsible for maintaining the correct water level and keeping trees and plants trimmed away from the pool and pool equipment. The Company is not responsible for any damages or deterioration caused by failure of the Customer to perform other recommended services or by failure of the Customer to properly maintain the pool, including the equipment, between visits. If you have any complaints or concerns regarding frequency or completeness of service, you must call the Company within 24 hours after a service call or scheduled service call.

Jurisdiction and Venue:
Resolution of all disputes arising pursuant to this agreement shall be in the Courts of Competent Jurisdiction located in Washington County, Tennessee, as appropriate. The parties submit to the jurisdiction of said Courts and agree that venue is proper in such Courts. If the Company is required to bring suit against the Customer or take any other measures, including hiring an attorney, to collect sums due under this agreement, the Customer will be responsible for all expenses incurred, including court costs and attorneys’ fees.