LIMITED WARRANTY
This Limited Warranty is extended solely to the original purchaser of Jacuzzi® Play™ Collection spas manufactured after November 23, 2019 and installed for residential use in the United States of America, Canada, and Mexico. Please read this entire Limited Warranty, as exclusions and conditions apply.
This warranty is a limited warranty within the meaning of Title 1 of the Federal Trade Commission Improvement Act.
5 YEARS SPA SHELL
Subject to the limitations and exclusions listed herein, Jacuzzi® warrants the shell portion of the spa, which is deemed as the rotationally molded polyethylene water holding portion of the spa, for a period of five (5) years from the original date of purchase or six (6) years from date of manufacture, whichever period elapses first, against loss of water through the shell due to defects in material or workmanship.
1 YEAR ELECTRICAL COMPONENTS
Subject to the limitations and exclusions listed herein, Jacuzzi® warrants the factory installed electrical components to be free from defects in material or workmanship, for a period of one (1) year from the original date of purchase or two (2) years from date of manufacture, whichever period elapses first.
1 YEAR PLUMBING COMPONENTS
Subject to the limitations and exclusions listed herein, Jacuzzi® warrants the factory installed plumbing components including the hoses, pipes, jets, air controls and unions, against leaking due to defects in workmanship or materials for a period of one (1) year from the original date of purchase or two (2) years from date of manufacture, whichever period elapses first.
1 YEAR INSULATING COVER
Subject to the limitations and exclusions listed herein, Jacuzzi® warrants the factory supplied insulating cover to be free from defects in material or workmanship, for a period of one (1) year from the original date of purchase or two (2) years from date of manufacture, whichever period elapses first.
1 YEAR LABOR
Subject to the limitations and exclusions listed herein, Jacuzzi® will reimburse labor to perform warranty service, at Jacuzzi® established rates for work performed, for a period of one (1) year from the original date of purchase or two (2) years from date of manufacture, whichever period elapses first.
EXTENT OF WARRANTY
This limited warranty extends solely to the original purchaser of a Jacuzzi® Play™ spa, when purchased and originally installed within the boundaries of the U.S.A. or Canada. This warranty terminates upon any transfer of ownership, or if the spa is installed or relocated outside the boundaries of the U.S.A. or Canada by the original consumer purchaser prior to the expiration of the warranty period.
PARTS & ACCESSORIES
Genuine Jacuzzi® Parts & Accessories - This Limited Warranty is void if Jacuzzi®, (“Manufacturer”) or its designated representative determines that the spa has been subjected to damage or failure due to installation of aftermarket parts that are not Genuine Jacuzzi® branded Parts & Accessories. This disclaimer includes, but is not limited to filters, ozone systems, repair parts and other accessories. Genuine Jacuzzi® brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your spa to ensure optimal performance and function.
PERFORMANCE
To make a claim under this warranty, contact Jacuzzi® 14525 Monte Vista Ave., Chino, CA 91710, Attn: Warranty or call (909) 606-7733. You must give Jacuzzi® written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time you discover the claim. Jacuzzi® reserves the right to inspect the malfunction or defect on location. Jacuzzi® reserves the right to examine photographs prior to repair or replacement. In the case of a shell repair or replacement, Jacuzzi® will, at its option, repair or replace the shell portion of the spa, at the factory, at the spa installation site or at a local authorized repair station. Any freight costs incurred will be equally shared by Jacuzzi® and the original purchaser. In the case of replacement components being sent before the defective component is returned, the spa owner must first provide a refundable deposit, via credit card. The defective component must be returned within 30 days to qualify for a full refund of the deposit. Jacuzzi® cannot accept COD shipments. Jacuzzi® will pay for shipping of the returning defective parts. The spa owner will be responsible for shipping charges of replacement part to them. Any warranted labor reimbursement will be at Jacuzzi® established rates for work performed. Trip charges, if applicable, are not covered under the labor warranty and are the responsibility of the purchaser.
LIMITATIONS AND EXCLUSIONS
Labor reimbursement does not include routine maintenance such as tightening jets, lubricating O-rings, changing/cleaning filters, chemical checks and adjustments, or anything else that would be considered routine maintenance. Filters, LED lights, light bulbs, fuses and pump seals are considered wearable parts and are excluded from the warranty. This warranty covers only the spa unit and equipment or components used in its manufacture, for the periods stated. The purchaser is responsible for providing adequate access for the spa to be properly serviced. This warranty shall be rendered void if the spa has not been installed in strict accordance with the owner’s manual provided, including being attached to an extension cord. This warranty shall not apply with respect to any damage caused by accident, abuse, misuse, improper installation, exposure to fire or excessive heat, acts of god, or any damage due to improperly maintained water chemistry. Necessary maintenance or repairs on your Jacuzzi® spa can be performed by any company. However, improper or incorrectly performed maintenance or repair that causes damage to your product may void this warranty.
Commercial & rental applications are excluded from all warranty coverage. This warranty does not cover the umbrella (if supplied) beyond initial delivery discoveries. This warranty does not cover the rotationally molded polyethylene body for bending, twisting, warping, gloss, texture, fit or color fastness. Jacuzzi® does not authorize any party, including its agents, distributors, or dealers to assume for it any other obligations or liability.
DISCLAIMERS
TO THE EXTENT PERMITTED BY LAW, Jacuzzi® SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE HOT TUB, IF NEEDED. ALSO Jacuzzi® SHALL NOT BE RESPONSIBLE FOR CARTAGE, REMOVAL AND/OR RE-INSTALLATION LABOR OR ANY OTHER ASSOCIATED COST INCURRED IN OBTAINING WARRANTY SERVICE. ALL COSTS FOR REMOVAL OR REINSTALLATION OF THE SPA, OR ANY COMPONENTS, ARE THE RESPONSIBILITY OF THE PURCHASER. IN NO EVENT, WILL Jacuzzi® BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE SPA, NOR FOR INJURY TO ANY PERSON, OR ANY CLAIM FOR DAMAGES ARISING FROM THE USE, INSTALLATION, OR REPAIR OF THE SPA, INCLUDING BUT NOT LIMITED TO, WATER OR SEWAGE COST, CHEMICAL LOSS, WATER DAMAGE TO SURROUNDING AREAS, ROOMS, FURNISHING, OR LANDSCAPING. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE. Some states do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
LEGAL REMEDIES
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Johnson City Showroom
3950 Bristol Hwy,
Johnson City, TN 37601
(423) 542-2391
Kingsport Showroom
1064 E Stone Drive
Kingsport, TN 37660
(423) 630-7665
Hours: Tues – Sat:
9:30AM – 6:00PM
Sun & Mon: Closed
