3950 Bristol Hwy
Johnson City, TN
(423) 542-2391
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1064 E Stone Drive
Kingsport, TN 37660
(423) 630-7665
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Why Buy Local?

about the isaacs pool and spas team


Where To Buy Your Hot Tub

When looking to buy a hot tub, there are three main places you can go to purchase your hot tub: a dealer, a hot tub expo, or you can order a hot tub from a big box store such as Home depot. While the low prices of big box stores and hot tub expos may be enticing, all other aspects of the hot tub and buying experience fall flat. This is because the most trusted and popular hot tub brands only sell through their own network of dealers spread around the nation.

The brands you find at hot tub expos and big box stores, are often Chinese knock-off hot tubs, or cheap brands. The issue with buying these hot tubs is that there is no dealer network available to service these hot tubs, and spare parts for these hot tubs are difficult to acquire let alone install.

Water care is another important quality to be mindful of. Cheaper hot tub brands do not have good filters, or heaters, and usually have not worked out an easy way to routinely keep your spa water in balance. This usually means sticking to old methods of keeping your hot tub water clean that involve more chemicals, and more work from you. 

Dealer Networks

Best-selling brands such as Jacuzzi Spas only sell their hot tubs through a certified dealer network so they can ensure their dealers provide exceptional service. This also means there is a nationwide service network that will know all models of their spas inside and out. Dealers hold an inventory of parts, and can quickly order parts they do not have, this means you can rest easy knowing that you will never be abandoned trying to find the correct serial number part from China as many people have to do when they avoid buying from dealers.

When shopping for a hot tub, you want to visit a hot tub showroom that displays a variety of sizes and models from quality brands so you can compare the various amenities and features of each. It helps to see the hot tubs side by side so you can consider factors like size, shape, colors, and more. This will also give you the opportunity to get into the dry spas to see how the seats fit your body and check to see how deep the water will be in each seat. Once in the spa, look for massage jets closest to the top of the spa — the water will usually be filled to just above that, (pillow jets excluded). Water level can be a deal-breaker on a spa you otherwise love. After all, who wants to need a snorkel or be half-way out of the water when trying to enjoy their spa?

Test Soak

Another key factor when selecting the best hot tub dealer is determining whether you can schedule a wet test before purchasing a hot tub. Making an appointment to come in and try out a hot tub (or a few models) is vital to your decision-making process. This gives you the opportunity to actually get into the hot tub and feel the seats, try out a lounger, experience the power of the water, explore various jets and their functions, learn how to use the controls, and more. This is one of the most important things we can recommend when selecting the best hot tub dealer in your area.


When purchasing a hot tub, it will need a flat, solid foundation to sit on, and will usually need to be professionally installed into your home’s 240v wiring. Delivering a hot tub usually consists of a flat bed truck delivering the hot tub, pouring and leveling a solid concrete foundation, and lifting the hot tub into place.

Lifting a hot tub into place can often result in sections of your fence being taken down temporarily to allow for the hot tub to enter your backyard. If your home is in an especially difficult area, a crane will be used to lift the hot tub into place. As you can see, delivering and setting up a hot tub requires a lot of coordination and resources. Going about this yourself can be quite an ordeal, and you may end up with a result you are not happy with. When you buy your spa from a dealer, they will know of the best contractors to hire for the job, saving you time and headache!